Format and cost shown before booking
Where video consultations are offered, patients see the format, duration, price and spoken languages before submitting the appointment.
RomDoc telehealth
Video consultation, naturally integrated into the medical appointment.
RomDoc brings doctor selection, booking, payment and video access into one clear flow. Patients choose video where the doctor or organisation offers it, and the consultation remains part of the same RomDoc appointment.
What the module can do
One flow from choosing the consultation to joining the video call
Online payment through Stripe
Payment is processed in the connected Stripe account of the independent doctor or healthcare organisation receiving the funds.
The same RomDoc link for patient and doctor
Authorised participants use the same protected appointment address. On desktop, the consultation opens in a RomDoc window; on mobile, it opens in a new tab.
Coordinated booking, calendar and reminders
Consultation duration is carried through availability, confirmations, reminders and the calendar event, keeping schedules consistent.
Continuity with the Patient Medical Folder
The video consultation uses the same appointment and access boundaries as the rest of RomDoc, including medical information permitted for the consultation.
Control for doctors and organisations
Independent doctors set their own price and Stripe relationship. For clinic-invited doctors, the organisation controls the price and receiving account.
How it works
Four straightforward steps
- 1
The patient chooses video
The option appears only where it is offered. The patient sees the relevant details and records informed consent for remote consultation.
- 2
Booking and payment are confirmed
Stripe processes the payment, and RomDoc confirms the appointment after the secure payment notification.
- 3
RomDoc prepares the Daily room
Patient and doctor enter through the RomDoc appointment address after authentication and participant-access checks.
- 4
The consultation takes place without recording
Daily provides the video connection. RomDoc and Daily do not record, transcribe or store audio or video content.
Value for every participant
Less administrative friction and greater clarity
For patients
Simpler access when travel is unnecessary, clear information before payment, and all consultation details in the RomDoc account.
For independent doctors
Control of the offer, duration and price, payment into their own Stripe account, and a video workflow directly linked to the appointment.
For healthcare organisations
Centralised management of the offer and receipts for invited doctors, keeping commercial responsibilities and appointments within the organisation.
Who receives payment and handles refunds?
Payment goes to the independent doctor or healthcare organisation, depending on the doctor account type. RomDoc applies a zero application fee. The payment recipient issues the invoice or receipt and manages refunds.
Is the consultation recorded?
No. Audio and video content is not recorded, transcribed or stored by RomDoc or Daily. RomDoc keeps only the operational data required for the appointment, payment, access and audit trail.
Does video always replace an in-person examination?
No. The doctor decides whether remote care is appropriate for the situation and may later recommend an in-person appointment or additional investigations.
How long is the video room available?
The room remains available through the end of the day following the appointment date. A full refund makes the video consultation unavailable.
Is it suitable for emergencies?
No. RomDoc telehealth does not replace emergency medical services. For an emergency, contact the appropriate emergency service.
Video consultations without a separate booking system
RomDoc keeps video care alongside the doctor profile, availability, appointment, messages and permitted medical information.